Privacy and Terms
Protecting customer information is one of the highest priorities at New Ground the Label. No confidential information will be disclosed unless authorised by you or under lawful obligation.
All content, imagery and videography are the property of New Ground the Label and are not to be used or reproduced unless consented by New Ground the Label. The website design is made in conjunction with Shopify.
All products available are made-to-order. This means when the product is purchased there is a production time frame of 2-4 weeks. This is stated in the product description also.
Each New Ground the label piece has a care and washing instructions sewn into the garment. If there is any further questions please contact firstname.lastname@example.org
New Ground the label has a strict no refund policy unless deemed faulty. New Ground the Label accepts size exchanges within 14 days of dispatch. In the case of a faulty item New Ground the label offers a replacement, credit note or exchange for another product. However if exchanged for size, replacement or another product it will be manufactured with a new lead time of 2-4 weeks. A natural fibre flaw such as weave variations in linen is not deemed as faulty.
Requirements that need to be met if returning a garment include;
- The garment must be in its original condition. Unworn, all tags still attached, undamaged and unwashed.
Have a question? Email email@example.com and I would love to assist in any queries you may have.